It is an unfortunate fact that there is a real claim and compensation culture in the UK, which has developed dramatically over the past 5 years. This has resulted in a massive increase in illness and injury claims, financially affecting hoteliers in particular.

With the growth of social media it is more important than ever before that all businesses take every step possible to stop complaints arising. When things do go wrong having the confidence and expertise to deal with the issue swiftly and effectively and reducing any negative impact on the customer is critical. Hand in hand with customers voting with their feet and not being afraid to speak up when things do go wrong, there is an increasing number of UK Law firms that specialise in compensation claims for holidaymakers against hoteliers. Sadly, it is often the case that the Law appears to weigh heavily in favour of the holidaymaker.

With our team of industry experts CCRM is able to offer a wide range of services. These range from handling individual claims through to a complete service covering all aspects of incident, claim and complaint management, guest feedback and retention. Everything we do is aimed at delivering tangible cost savings to your organisation.