Why Choose Us

Backed by industry experts, each with more than 35 year’s experience, we have operated at all levels in organizations around the world. Culturally, we understand things from 3 very different perspectives; as an Hotelier, as a Tour Operator and as a Customer. It is this unique blend of knowledge and experience that allows us to operate to a scale that will help you achieve significant financial savings.

We work with hoteliers across most holiday destinations popular with UK holidaymakers, providing a unique service package to ensure we completely meet the needs of each individual hotel/chain. 

At CCRM we offer a bespoke service designed with you, to specifically meet your needs. We can take full ownership of your complaint and claim management, providing training on effective complaint and cost reduction, or you can simply pick and choose from the wide range of services we offer.

I have so enjoyed working with Erica, Pete and all the CCRM team for the last four years, and I like to thank all of you for your support. I still remember my first meeting with Erica, in which she was sharing with me her plans to start a company to help hotels fight against claims from UK holiday makers. I am proud of being the first customer of CCRM, and glad to notice how much CCRM has developed in the past years thanks to your tough work and great expertise.

I will never forget your passion, professionalism, hard work, care and kindness through all the time we worked together.  You have achieved Fantastic results for SUNRISE for which I personally thank you and it was a pleasure to introduce your services to many other hotels in Egypt who are now also seeing great results from your support.  They still thank me now for brining you together with them.

I will certainly miss all of you a lot, it was a pleasure dealing with such a pleasant, professional and knowledgeable team.

Philippe De Vizcaya

I first met Erica and Pete from CCRM after they were recommended to me by another hotelier.  From the first meeting it was clear they had huge expertise with UK legal claims, complaints, incident management and much more.  We have now completed our second year of partnership and they have impressed us from the start.  They have become a valuable part of my team and save us time as well as financially.  I know we are in safe hands with their support.

Huseyin Gumrukculer

Numa Hotels

Aquila Hotels & Resorts are collaborating with CCRM since 2015.

Primarily they handle our social media responses but have also proved their value when assisting us with Legal Claims and complaints.

We are extremely delighted to recommend CCRM. The consistently, exemplary high standard of support, quality and professionalism we receive from CCRM is first class.

The fact that they provide prompt and efficient 24-hour service is of greatest value. Characteristics that cannot be easily found that compared to other providers in the market.

The quality of services and flexibility on pricing is among the best in the Market.

They have a great deal of expertise and experience in all aspects of guest satisfaction, service and retention.

The CCRM Team are very approachable and have always proved a great support to myself and my team.

I would highly recommend their services.

Dimitris Tsounis

Managing Director

With all the CCRM know how, they have showed us how important it is to respond the correct way to the claims we receive so the y are able to defend our interest. We have finally a clear overview on all the cases we have outstanding and each case has been responded by CCRM to defend Barcelo Hotel Group. If another hotel chain will ask me if our decision to work with CCRM was the correct decision, my answer would be clearly “YES”.

Barcelo Hotels & Resorts EMEA,

Director Commercial Grandes Cuentas

The training delivered by CCRM helped my team understand the complex nature of UK law and how their actions can make a significant difference in the outcome of a legal claim.

Managing Director,

Paloma Hotels

Turkey

We chose the services of CCRM because we recognised that their goals were the same as ours. The results we have seen so far have far outweighed our expectations and their expertise has helped us make positive changes that will benefit us in the future.

General Manager,

Le Royal Resort

Egypt

10 year anniversary!

Celebrating over a decade of success, CCRM are proud to have been a trusted partner to hotels across the world, helping them effectively manage claims and significantly reduce their compensation costs. With a proven track record of delivering measurable results, we continue to empower hotels to protect their position and reputation, guaranteeing to minimise the risk and cost of claim management . As we mark this milestone, we remain committed to providing the highest level of support and saving our valued partners both time and money.