It is an unfortunate fact that there is a real claim and compensation culture in the UK, which results in many illness and injury claims, lots of which are either false or exaggerated, and can have large financial impacts on hoteliers in particular.

It is crucial that all businesses take every step possible to stop complaints arising. When things do go wrong having the confidence and expertise to deal with the issue swiftly and effectively and reducing any negative impact on the customer is critical. In addition to customers publicly expressing their dissatisfaction, numerous UK law firms specialise in compensation claims for holidaymakers against hoteliers. Sadly, it is often the case that the Law appears to weigh heavily in favour of the holidaymaker.

With our team of industry experts, CCRM is able to offer a wide range of services. These range from handling individual claims through to a complete service covering all aspects of incident, claim and complaint management, guest feedback and retention. Everything we do is aimed at delivering tangible cost savings to your organisation.